HOW DO I BECOME A TRADE CUSTOMER?
Click here to register as a trade customer. This only takes a minute, and once registered you will have instant access to all prices and stock availability. If you wish, you can place your order straight away.
I'VE REGISTERED BUT I CAN'T LOG IN
To log in, you need to enter your username and password. Your username is the email address which you used when you registered. Your password is the password you chose when you registered. Log in details are case sensitive.
If you have forgotten your password, click on the "forgotten password" link and it will be emailed to you immediately.
N.B. After 3 failed log in attempts, you will be locked out of your account for 15 minutes. Please try logging in again after that time.
WHAT'S YOUR MINIMUM ORDER QUANTITY?
Our minimum order quantities are as follows:
UK Mainland £500.00
Northern Ireland, Ireland, Outer Hebrides, £750.00
Scottish Highlands, Channel Islands, Orkney,
Isle of Man, Isle of Wight
Rest of the World £1000.00
DO YOU OFFER DISCOUNTS?
When you register on the website you will automatically receive a 20% discount off catalogue price. When you log in and view your product, you will see the Product Cost and the Discount Price. Your price is the Discount Price. This includes the 20% discount.
We do hold regular promotions and special offers which include additional discounts. Click here to see all current promotions.
DO YOU CHARGE FOR DELIVERY?
All UK and Ireland orders include free standard delivery.
We do offer a next day delivery service for UK Mainland only (subject to postcode area). This will incur a £30.00 surcharge. Orders must be placed and payment cleared by 12 midday for same day dispatch.
Export orders will incur a delivery charge.
HOW WILL MY ORDER BE DELIVERED?
All orders are sent palletised. We use a pallet network to deliver, so your order will most probably be on an articulated truck. This could be anything from 7.5 tonnes to 18 tonnes. If you have any special delivery requirements, or restrictions, please contact us immediately.
Redeliveries and returns for refused deliveries are chargeable.
WHEN WILL I RECEIVE MY ORDER?
Order before 12 midday and your goods will be shipped the same day (subject to payment and stock status). Our standard UK delivery is 2-3 working days. You can select a next day delivery for a £30 surcharge.* Please ensure you select the correct delivery date on the calendar when you check out.
Please note: deliveries are made between 9am and 5pm. We do not offer timed deliveries, nor can we guarantee a morning or afternoon delivery.
*Next day delivery applies to UK mainland only. Delivery to Ireland and the following postcode areas takes up to 3 working days: HS, GY, IM, IV, JE ZE, PH, PA BT, PO, AB
HOW DO I PAY?
We accept most major credit and debit cards through our secure payment gateway. We also accept payment by bank transfer and cheque. Please note: bank transfer payments take up to 3 working days, cheque payments take up to 2 weeks to clear.
If you wish to pay over the telephone, please select the Bank Transfer option, then call our Accounts Dept on 0115 985 4119.
CAN I GET A CREDIT ACCOUNT?
All new customers must place a minimum of 3 orders on a pro forma basis before being considered for a credit account. Please contact firstname.lastname@example.org if you wish to be considered for a credit account.
DO YOU DROPSHIP?
No, we do not offer a drop shipping service. Our minimum order quantity to the UK mainland is £500 net.
NONE OF THE ABOVE
If your question is not covered by the above, please chat to us using the online chat button, or contact us on one of the following email addresses:
For any other queries, please contact your representative or call Head Office on 0115 985 4119.